Here at HostRocks! we are dedicated to providing the best Joomla! hosting experience possible.  By signing up to ANY of our Hosting Accounts you are automatically signed up to our Limited Joomla! Support Program.  With this program we guarantee quick response and expert advice on how to solve your Joomla! related issues.

How does the Joomla! Support Program work?

It’s easy.  If you have a problem with your Joomla! website that you cannot resolve, we will either solve your issue or ensure you are headed in the right direction to find a solution. If the experts here at HostRocks! cannot find a solution for your problem we help you get your solution from the Joomla! Community.

What do you mean by "Limited" Joomla! Support Program?

What we mean is that we support Joomla! within reasonable expectations. Obviously, there is no way for us to know everything about every error that can be encountered in Joomla!.  We limit our support to only those areas we can control.  If your issue is a known bug or related to coding issues within Joomla! there is no way we can assist you other than providing you with these facts and a means to continue your search for a solution.

Do you guarantee you will fix my problem?

Unfortunately, there is no way a Hosting Company can guarantee a fix for 3rd party add-ons or scripts due to the fact that they did not make the software.  We can however guarantee we will provide you with sound advice and the appropriate steps to find a solution. More often than not, our technicians can resolve your issues without the need for assistance from the software provider.

How do you differ from other Hosting Companies in regards to Joomla!?

We differ from other Hosting Companies in that we will not tell you “Sorry we cannot help you with this issue as it is a Joomla! related problem and not a Server Problem”.
 
We know there are a lot of people out there just getting into the Joomla! scene and we aim to provide those individuals with the easiest possible experience learning and developing their Joomla! website.

Try us out risk free!

Note: Joomla! websites installed by 3rd party scripts such as Fantastico do not qualify for the Limited Joomla! Support Program.